Cancel Subscription & Delete Account
Overview
This guide explains how to cancel your subscription to stop future billing or permanently delete your account and all associated data. This process allows you to manage your account status and data retention according to your needs.
Understanding these options ensures you can make informed decisions about your account and data privacy.
How It Works
There are two primary actions you can take:
Cancellation: This stops future billing. You will retain access to your data until the end of your current billing period. After this period, your account will revert to the Free plan limits.
Deletion: This is an irreversible action. All your media, transcripts, and analysis data will be permanently removed from our servers. In some cases, data may be retained for a set period if legally required.
Getting Started
To access these options, navigate to your account settings:
For cancellation: Go to Profile → Mange Plan → Cancel Subscription.
For deletion: Go to Settings → Profile → Data Mangement
Prerequisites
To perform these actions, you must be the Account Owner.
Related Information
Pro Tips
Before deleting your account, it is highly recommended to export all your data.
Troubleshooting
"Contact Admin": If you see this message, it means you are a team member and do not have the permissions to delete the company account. Only the account administrator can perform this action.
Next Steps
Ready to manage your account status? Here's what to do next:
Login to your account and navigate to the Billing or Profile settings.
Choose the action that best suits your needs: cancel your subscription or delete your account.
Review the consequences of your chosen action before proceeding.
Need help? Contact our support team or check out our other guides.