Audio/Video File Error
Overview
This error means that Speak AI couldn't find any usable audio or video content within the file you uploaded. Even though the file has a recognized format (like MP4 or WAV), the actual sound or picture data inside is missing, damaged, or in a format our system can't understand.
This prevents us from processing your file and extracting the valuable insights you're looking for. Resolving this ensures your files can be analyzed correctly.
How It Works
When you upload a file, our system uses a tool called FFmpeg to examine it. FFmpeg checks if there's any audio or video data present. If it can't detect either of these, the system flags the file with this error to avoid trying to process something that has no content.
Troubleshooting
If you encounter this error, here are the steps you can take to fix it:
Check File Integrity: Try playing the file on your computer using a common media player like VLC or QuickTime. If it won't play, or if there's no sound or video, the file itself is likely damaged.
Re-export the File: If you have access to the original project, try exporting the file again. Use standard formats like H.264 for video and AAC or MP3 for audio.
Verify Duration: Make sure the file has a length greater than zero seconds.
Check Source URL: If you're uploading a file using a web link, ensure the link points directly to the media file itself, not to a webpage that contains a media player.
Common Causes
Corrupted File: The file may have been damaged during the recording or export process.
Unsupported Codec: The file might be using a special audio or video format that standard tools cannot read.
Empty Streams: The file might have a valid structure but no actual audio or video data.
DRM Protection: Files that are encrypted, often from streaming services, cannot be processed.
Getting Started
To access this feature, go to Settings → File Uploads in your dashboard.
Next Steps
Ready to get started? Here's what to do next:
Login to your account and navigate to the file upload section.
Try uploading a known good file to confirm the system is working correctly.
Review your problematic files using the troubleshooting steps above.
Need help? Contact our support team or check out our other guides.