How to Pause, Resume, or Cancel Your Subscription
Pausing your subscription
If you need a break but plan to come back, you can pause your subscription instead of canceling:
Go to Profile > Manage Plan
Click Pause Subscription
Select how long you want to pause
While paused, you won't be charged. Your data and transcriptions remain saved. You can resume anytime.
Resuming your subscription
Go to Profile > Manage Plan
Click Resume Subscription
Your plan reactivates immediately and billing resumes on the next cycle
Canceling your subscription
Go to Profile > Manage Plan
Click Cancel Subscription
What happens after cancellation
Monthly plans: You keep access until the end of your current billing cycle
Annual plans: You keep access through the end of your paid period
After the paid period ends, your account converts to the free tier
Your data remains accessible and exportable
No cancellation fees or penalties
Deleting your account
If you want to permanently delete your account and all associated data, go to Settings > Profile > Data Management. This action is irreversible and removes all your media, transcripts, and analysis data.
Before deleting, we recommend exporting any data you want to keep.
Questions?
If you're thinking about canceling because something isn't working for you, let us know. We'd love the chance to help solve the issue. Send us a message anytime.