Troubleshooting Failed Payments and Billing Issues
Why did my payment fail?
A failed charge can happen for several reasons:
Your card was declined by your bank or card issuer. This is the most common reason. Your bank may block the charge as a security measure, especially for first-time transactions with a new merchant.
You used a debit card instead of a credit card. Some debit cards are not accepted for recurring subscriptions. Try a credit card instead.
Your credit card is expired. Check the expiration date and update your card if needed.
Insufficient funds. Make sure your card has enough available credit or balance.
The payment was blocked as high-risk. Some banks flag international transactions or first-time subscription charges. Contact your bank to authorize the payment.
Regional restrictions. Some card types or regions may not be supported by our payment processor.
How to fix it
Go to your billing settings
Update your payment method with a different card
Try the payment again
If you continue to have issues after trying a different card, contact your bank first to confirm they are not blocking the transaction. Then reach out to us and we will help resolve it.
Other billing questions
Where are my invoices? Available in your billing settings under payment history.
When am I charged? Monthly plans bill on the same date each month. Annual plans bill once per year.
How do I cancel? You can cancel anytime from your billing settings. See our pricing and plans guide for details.
Need help? Just send us a message and we will look into your specific situation.