Recording Stability Tips
Overview
Recording in areas with unstable internet can be frustrating, leading to lost work. This guide provides essential tips to prevent data loss and ensure your recordings are saved, even when your connection is unreliable.
By following these best practices, you can have peace of mind knowing your valuable recording sessions are protected against connectivity issues.
How It Works
The recorder caches your data locally on your browser. This means that even if your internet connection drops temporarily, your progress is saved on your device. However, it's crucial to allow the data to upload and confirm before closing your browser tab.
Getting Started
To access the recording features, go to Audio Recorder or Video Recorder in your dashboard.
Best Practices
Check Local Status: If the upload bar appears to be stalled, please wait. The system is designed to automatically retry the upload.
Do Not Close Tab: Closing the browser tab before the upload is fully confirmed will interrupt the retry process and may lead to data loss.
Local Backup: If your situation allows, consider using a simultaneous local recording tool (such as QuickTime or Voice Memos on your device) as an extra layer of backup.
Record in Shorter Segments: If you anticipate a poor connection, it's advisable to record in shorter segments (5-10 minutes) rather than attempting one long recording.
Troubleshooting
"Upload Failed": If you encounter an "Upload Failed" message, check if your browser's "Local Storage" is full. Clearing some space may resolve the issue.
Next Steps
Ready to ensure your recordings are safe? Here's what to do next:
Login to your account and navigate to the Audio or Video Recorder.
Review the best practices before starting your next recording session.
Consider using the "Upload Existing" feature if your live stream fails. Save your file locally first, then upload it when you have a stable Wi-Fi connection.
Need further assistance? Contact our support team or explore our other help articles.