Upload Errors
Overview
Encountering "500 Internal Server Error" or generic "Upload Failed" messages can be frustrating. This guide helps you quickly identify and resolve common issues preventing successful uploads, ensuring you can share your content without interruption.
By following these simple troubleshooting steps, you can get back to uploading your files efficiently and avoid delays.
How It Works
When you experience an upload error, it's often due to a temporary issue or a specific file characteristic. This guide provides a step-by-step approach to diagnose and fix these problems.
Getting Started
To access your upload features, go to Settings → Uploads in your dashboard.
Troubleshooting
If you encounter an upload error, try these steps:
Retry the Upload: Refresh your page and attempt the upload again. This can resolve temporary network glitches.
Check Your File:
Ensure the file is not corrupted by trying to open it locally.
Verify the file is not 0 bytes in size.
Browser Check: Try using an Incognito or Private browsing window. This helps rule out conflicts with browser extensions.
Technical Check: If you are comfortable with technical details, open your Browser Console (usually by pressing F12) to look for specific error codes or messages.
Pro Tip: If you're repeatedly failing to upload large video files, consider converting them to a lower resolution or to an audio-only format (like MP3) to reduce the file size and processing strain.
Persistent 500 Errors: If you continue to experience 500 Internal Server Errors, please use the "Support" chat to report the exact time of the error and the name of the file you were trying to upload. This information is crucial for our engineers to investigate the logs.
Related Prompts/Features
Upload Troubleshooting
System Status
Next Steps
Ready to ensure smooth uploads? Here's what to do next:
Login to your account and navigate to your upload area.
Try uploading a file and apply the troubleshooting steps if needed.
Review your file types and sizes to ensure they meet our requirements.
Need further assistance? Contact our support team or explore our other help guides.