Do I get AI Chat in my free trial?
Yes! Your 7-day free trial includes AI Chat characters so you can try it out.
How is AI Chat character usage calculated?
When you run an AI Chat prompt, we take the transcript text and use AI models to generate your output. Usage is calculated as:
Total characters = Input text characters + Output response characters
Input includes the transcript text with speaker names and timestamps. You can see your usage in your Profile Overview.
Does usage count if my prompt fails?
No. If an AI Chat prompt fails to generate an output, we don't count those characters against your usage.
How many characters do I get?
Individual plan: 10M AI Chat characters per month
Team plan: 25M AI Chat characters per month
Free trial: Included characters for testing
Can I roll over unused characters?
No, unused characters do not roll over to the next billing period.
What if my prompt takes a long time?
For large files, AI processing may take a few minutes. If a prompt takes more than 10 minutes, you can delete it and re-run it at no additional cost.
Which AI models can I use?
AI Chat supports three model families:
Claude (Anthropic) - Claude Sonnet 4.6
GPT (OpenAI) - GPT-5.1 and GPT-4o
Gemini (Google) - Gemini 2.5 Flash and 2.0 Flash
You can change your preferred model in your account preferences.
What's the rate limit?
15 AI Chat requests per minute. If you need higher limits for enterprise use, contact our team.