Do I get AI Chat in my free trial?
Yes. Your 7-day free trial includes AI Chat so you can try it out.
How is AI Chat usage calculated?
AI Chat usage is based on how much text is processed: the transcript text sent to the model (including speaker names and timestamps) plus the response generated. On credit-based plans this is deducted from your plan's credits; on older character-based plans it counts toward your monthly AI Chat characters.
You can see your usage under Settings > Billing > Usage (open the profile menu at the bottom-left of the sidebar).
Does usage count if my prompt fails?
No. If an AI Chat prompt fails to generate an output, those characters are not counted.
How much AI Chat do I get?
Your plan includes a pool of credits you can spend on AI Chat (or, on older plans, a monthly allowance of AI Chat characters). For current amounts, see speakai.co/pricing.
Does unused AI Chat roll over?
No. Your plan's credits (or characters) reset at the start of each billing cycle and do not roll over. A separate Speak Credit balance you top up yourself never expires.
What if my prompt takes a long time?
For large files, AI processing may take a few minutes. If a prompt takes more than 10 minutes, you can delete it and re-run it at no additional cost.
Which AI models can I use?
AI Chat supports leading models from multiple providers, including Anthropic (Claude), OpenAI (GPT), and Google (Gemini), each shown with its provider logo in the model picker. Speak routes each task to a strong default model, and you can choose your preferred one.
On the free tier, premium models are locked (shown with a lock icon and an upgrade prompt) and you use the available free model. Upgrade to unlock the full model selection.
What is the rate limit?
15 AI Chat requests per minute. If you need higher limits for enterprise use, contact our team.