If you're having trouble exporting data or the export dialog isn't appearing, it's usually due to a simple setting in your browser or your user permissions.

This guide will help you quickly identify and resolve these common issues so you can get the data you need.

The export feature relies on your browser allowing pop-up windows for downloads and your user account having the necessary permissions to access and extract data.

To access this feature, go to Export Options in your Media or Folder Page.

If the export option doesn't appear or the dialog fails to open, it's usually a permissions or Media file not supperted.

Quick Summary: Check your User Role permissions. 'Viewer' accounts often cannot export data. Also, ensure your browser isn't blocking the download pop-up.

Ask your Admin if your role is set to 'Viewer'. Viewers can read but not extract data.

Prerequisites:

Look at the address bar for a "Pop-up blocked" icon. Click it and select "Always allow".

Sometimes the UI state gets stuck. A hard refresh (Cmd+Shift+R) often fixes the modal trigger.

If the button is visible but unclickable, the file might still be processing. Wait for transcription to complete.

If the modal opens but doesn't download, your browser's security settings might be preventing automatic downloads from new sites.

Ready to get started? Here's what to do next:

Need help? Contact our support team or check out our other guides.