Ensure your recorder questions accurately capture and send data to the correct Speak AI fields. This helps you organize and analyze your feedback effectively.

Proper mapping prevents data loss or misinterpretation, making your reporting more reliable and actionable.

When you create questions in your recorder, you can map them to specific fields in Speak AI. This ensures that the answers users provide are stored in the intended places for easy retrieval and analysis.

If your recorder questions are not mapping correctly to Speak AI fields, check the following common issues:

Ensure the Question Type matches the Field Type. For example, mapping a "Text" question to a "Date" field may fail or result in empty values.

Mapping is not retroactive by default. If you changed a mapping after responses were collected, you must manually trigger a sync:

Check if you have multiple custom fields with the exact same name. The system might be mapping to the wrong one. Rename fields to be unique if necessary.

Clear your browser cache and refresh the dashboard to ensure you are seeing the latest data and settings.

To access and manage your recorder questions and field mappings, go to Survey→ Questions in your Survey Creation.

Ready to ensure your data is mapping correctly? Here's what to do next:

Need help? Contact our support team or check out our other guides.