Encountering an error when using our API can be frustrating. This guide helps you quickly understand common API errors and how to resolve them, so you can get back to integrating our services without delay.

By understanding these common issues, you can troubleshoot problems efficiently and ensure a smooth experience when working with our API.

When you interact with our API, you might receive specific error codes that indicate what went wrong. Each code has a clear cause and a straightforward solution to help you fix the problem.

Here are some common API errors and their resolutions:

Cause: Invalid or missing API Key.

Fix: Check your Authorization header. It should be Bearer YOUR_API_KEY.

Cause: The resource (media, folder, etc.) does not exist or the ID is incorrect.

Fix: Double-check the ID in your URL path.

Cause: Missing required fields or invalid JSON format.

Fix: Validate your request body against the API documentation. Ensure all required fields (like name or fileUrl) are present.

Cause: Server-side issue.

Fix: Retry the request. If it persists, contact support with the Request ID and timestamp.

Ready to get started? Here's what to do next:

Need help? Contact our support team or check out our other guides.