AI Agents: getting started
What are AI Agents?
Speak AI Agents are conversational AI assistants you can deploy to automate interviews, collect feedback, answer questions, and more. They can interact via voice (phone or web), video (avatar), or text chat.
Types of agents
Voice agents: Conduct phone or web-based voice conversations. Users call a phone number or click a link to talk.
Video agents: Avatar-based conversations with a visual AI presenter.
Chat agents: Text-based conversations embedded on your website.
Setting up your first agent
Go to agents.speakai.co
Click Create Agent
Choose your agent type (voice, video, or chat)
Configure your agent:
Name and personality: Set the tone and style of conversation
Welcome message: What the agent says first
Instructions: Guide the conversation flow
Knowledge base: Upload documents, JSON, or website URLs for the agent to reference
Structured outputs: Define data fields to extract from conversations
Custom vocabulary: Add industry-specific terms
Topics to avoid: Set boundaries for the conversation
Save and publish your agent
Deploying your agent
Once created, you can deploy your agent in several ways:
Direct link: Share a URL that opens the agent conversation
Phone number: Assign a Twilio phone number so users can call in
Website embed: Use an iframe or script tag to embed the agent on your site
QR code: Generate a QR code that links to your agent
After conversations
Every conversation is automatically:
Recorded (audio)
Transcribed
Analyzed for structured outputs you defined
Available for review in the conversation audit dashboard
The agent also identifies knowledge gaps and suggests FAQs based on questions it could not answer well.
Use cases
HR phone screening: Candidates call or click a link to complete structured interviews
Customer feedback: Collect voice-of-customer insights at scale
Patient testimonials: HIPAA-compliant interview collection via QR code
Employee documentation: Guide managers through structured incident reporting
Sales qualification: Pre-qualify leads with intelligent conversation
AI Agents is a separate product from the core Speak AI transcription platform. Contact our team to learn more about pricing and setup: Book a consultation.
For more details, visit speakai.co/ai-agents.